1. Overview
This Privacy Policy explains how Flash Resolve collects, uses, and protects information when you use our website, Flash account, downloads, modules, credits, and related services. Contact us at support@flashresolve.com.
2. Information We Collect
We may collect account information such as your email address, display name, avatar, login provider ID, credit balance, entitlements, licenses, device/license activity, purchase records, support messages, and website/app activity needed to operate the service.
We may also collect technical information such as IP address, country from Cloudflare, user agent, pages visited, download counter activity, and basic security logs.
3. Authentication
We use Supabase for authentication and account sessions. If you sign in with Google, Google and Supabase process authentication information so we can verify your account and provide access to Flash features.
4. Payments
When payments are enabled, Paddle may process checkout, payment, tax, fraud-prevention, and billing information. We receive purchase-related records needed to deliver credits, licenses, entitlements, support, and accounting records. We do not store full card details on our servers.
5. How We Use Information
We use information to operate accounts, provide downloads and licenses, track credits, prevent abuse, provide support, improve the website and products, comply with legal obligations, and communicate important product or account information.
6. Sharing
We share information with service providers that help us operate Flash, including Cloudflare, Supabase, GitHub, Paddle when payments are enabled, and email/support providers. We do not sell personal information.
7. Cookies and Local Storage
We may use browser storage and authentication cookies/tokens to keep you signed in, cache account display data, remember navigation state, and protect account sessions.
8. Data Retention
We keep account, purchase, credit, and license records for as long as needed to operate the service, provide support, resolve disputes, prevent abuse, and satisfy legal or accounting requirements.
9. Your Choices
You can contact us to request access, correction, or deletion of account information. Some information may need to be retained for security, purchase history, legal compliance, or fraud-prevention reasons.
10. Security
We use reasonable technical and organizational measures to protect information, including Cloudflare hosting, Supabase authentication, and server-side credit/account logic. No system is perfectly secure, so you should protect your account access.
11. International Processing
Our providers may process information in different countries. By using Flash, you understand that information may be processed where we or our providers operate.
12. Contact
Privacy questions can be sent to support@flashresolve.com.