1. Refund Window
Customers may request a refund within 14 days of the transaction date.
2. Paddle Refund Policy
When payments are processed through Paddle, refunds are handled in line with Paddle's refund policy. Paddle may issue a refund at its sole discretion if a request is submitted within 14 days of the transaction date. Submitting a request within this 14-day period does not guarantee a refund.
3. How to Request a Refund
To request a refund for a Paddle transaction, use the receipt or billing links provided by Paddle, visit Paddle's buyer support site, or contact support@flashresolve.com within 14 days of the transaction date. Include your Flash account email, order details, product name, and a short explanation of the request.
4. Processing
If approved, refunds are processed back to the original payment method where possible through Paddle. Processing times may vary depending on the payment method, bank, card issuer, and Paddle's processing timeline.
5. Legal Rights
This policy does not limit mandatory consumer rights that apply by law. Where applicable law gives you additional refund, cancellation, or remedy rights, those legal rights apply.
6. Contact
Refund questions can be sent to support@flashresolve.com.